Last Updated: 22nd August 2024
At Splinx Planet, we prioritize the privacy of our users and are committed to protecting your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to safeguard it. By using Splinx Planet and its related services (collectively referred to as "Services"), you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
1. Information We Collect
We collect several types of information to provide, improve, and personalize our Services. This information includes:
a) Personal Information
Personal Information refers to any data that can be used to identify you as an individual. This includes:
- Account Information: When you create an account, we collect information such as your name, email address, phone number, password, and other details necessary for account creation and management.
- Profile Information: You may choose to provide additional information to personalize your profile, such as a profile picture or social media handles.
- Payment Information: When you make payments through our app, we collect information related to your payment method, such as credit card details or bank account information. We do not store full payment card information; it is processed by third-party payment processors.
b) Usage Data
We collect data on how you interact with our Services, which may include:
- Log Data: Information such as your IP address, browser type, operating system, and device type. We also collect data on the pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
- App Usage Data: Information about your interactions with our app, such as features used, content viewed, and settings configured. This helps us understand how users engage with our Services and where improvements are needed.
c) Location Data
With your consent, we may collect and process information about your location. This data may be used to provide location-based services, customize the app experience based on your location, and for other purposes such as analytics.
d) Cookies and Similar Technologies
We use cookies, web beacons, and similar tracking technologies to track activity on our Services and store certain information. Cookies are small data files stored on your device that allow us to recognize your preferences and personalize your experience.
Types of Cookies Used:
- Session Cookies: These are temporary and are deleted when you close your browser.
- Persistent Cookies: These remain on your device for a specified period or until you delete them. They help us remember your preferences and settings for future visits.
- Third-Party Cookies: These are set by external services to collect data for analytics, advertising, and other purposes.
You can manage cookie preferences through your browser settings, but disabling cookies may affect the functionality of the Services.
2. How We Use Your Information
We use the information we collect for various purposes, including:
a) Providing and Maintaining the Services
Your information is essential for us to operate our Services effectively. This includes creating and managing your account, processing transactions, and delivering customer support.
b) Improving and Personalizing the Services
We use data to understand how you use our Services, identify trends, and make improvements. Personalization features, such as tailored content and recommendations, are based on your usage patterns and preferences.
c) Communicating with You
We use your contact information to communicate with you about your account, provide customer support, send updates about our Services, and deliver promotional materials. You can opt out of promotional communications at any time.
d) Processing Transactions
Payment information is used to process and complete transactions you make within the app. We use secure, third-party payment processors to handle payment information.
e) Ensuring Security and Compliance
We use your information to protect the integrity of our Services, detect and prevent fraud, and ensure compliance with legal obligations. This includes monitoring activity on our platform to identify potential security risks.
f) Legal and Regulatory Requirements
We may process your information to comply with applicable laws, regulations, and legal processes. This may include responding to requests from law enforcement or government authorities.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:
a) With Your Consent
We may share your information with third parties if you have given us explicit permission to do so. For example, you may choose to share your activities on Splinx Planet with social media platforms.
b) Service Providers
We work with third-party service providers who assist us in delivering our Services. These providers may perform tasks such as payment processing, data hosting, analytics, and customer support. They are bound by contractual obligations to protect your information and use it only for the purposes of providing services to us.
c) Legal Obligations and Protection
We may disclose your information if required by law or if we believe such action is necessary to:
- Comply with legal obligations, such as responding to court orders or subpoenas.
- Protect our rights, property, or safety, as well as those of our users or the public.
- Prevent or investigate possible wrongdoing in connection with our Services.
d) Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your information is transferred and becomes subject to a different privacy policy.
e) Aggregated or Anonymized Data
We may share aggregated or anonymized data that cannot be used to identify you. This data may be used for analytics, research, and marketing purposes.
4. Data Security
We take the security of your personal information seriously and implement industry-standard measures to protect it. These measures include:
- Encryption: We use encryption to protect your data during transmission and storage.
- Access Controls: Access to your personal information is restricted to authorized personnel who need it to perform their job functions.
- Monitoring: We monitor our systems for potential vulnerabilities and attacks, and we regularly update our security practices to address emerging threats.
However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have several rights and choices regarding your personal information:
a) Access and Correction
You have the right to access the personal information we hold about you and to request corrections to any inaccuracies. You can update your account information directly through the app or by contacting our support team.
b) Data Portability
In certain circumstances, you have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to move your data to another service provider if you choose.
c) Deletion of Data
You have the right to request the deletion of your personal information. We will take reasonable steps to erase your data from our systems, except where we are required to retain it for legal or regulatory reasons.
d) Opting Out of Marketing Communications
You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions provided in the emails or by contacting us directly. Please note that even if you opt out of marketing emails, we may still send you important service-related communications.
e) Managing Cookies and Tracking Technologies
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, doing so may affect the functionality of our Services.
f) Withdrawing Consent
If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
g) Filing a Complaint
If you believe that we have violated your privacy rights, you have the right to file a complaint with your local data protection authority.
6. Third-Party Links
Our Services may contain links to third-party websites or services that are not owned or controlled by Splinx Planet. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you of any significant changes through our app or by other means. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: admin@splinxplanet.com